Shipping

Shipping Options

We offer two convenient shipping options, both at a $11 flat rate.

Spend $50 or more and shipping's on us. ˚˖𓍢🌷𐙚⋆˚

Home Delivery

Your parcel is delivered directly to your home address via Australia Post.

Best for: Direct delivery, no need to pick up elsewhere

How it works:

  1. Enter your home address at checkout

  2. We dispatch your order

  3. Australia Post delivers to your door

  4. Sign for delivery or leave in a safe place (if available)

Delivery timeframe: 2–6 business days after dispatch

Parcel Locker Pickup

Parcel Locker pickup is currently available at select Sydney locations. All other areas receive home delivery.

If you choose parcel locker pickup, you'll receive an SMS with a unique access code to collect it anytime, 24/7, within 2 business days of arrival.

Best for: Convenience, flexible pickup times, avoiding missed deliveries

Parcel Locker Locations Available:

  • Sydney CBD(Westfield) - 24/7 (self-service)

    Level 1, 188 Pitt Street, Sydney NSW 2000

  • Eastwood - 24/7 (self-service)

    53-71 Rowe St, EASTWOOD, NSW, 2122 (Parcel Locker is located inside the car park)

  • Chatswood - 24/7 (self-service)

    Shop 47a, 436 Victoria Ave, CHATSWOOD, NSW, 2067

  • Rhodes (Rhodes Waterside) - 24/7 (self-service)

    U 33, 1 Rider Bvd, RHODES, NSW, 2138 (Parcel Locker is adjacent to Post Office Boxes)

  • Parramatta (Westfield) - 24/7 (self-service)

    G, 2-22 Aird St, PARRAMATTA, NSW, 2150

How it works:

  1. Select your preferred Parcel Locker at checkout

  2. We dispatch your order

  3. You'll receive an SMS with a unique access code

  4. Collect your parcel anytime, 24/7, within 2 business days of arrival.

Delivery timeframe: 2–6 business days after dispatch

Shipping FAQ

Shipping Policy

Thank you for choosing Chulip! Because we are committed to freshness and sustainability, we do not keep large amounts of old stock. Instead, your products are handcrafted only after your order is placed.

1. Shipping Rates & Delivery Estimates

We ship Australia-wide via Australia Post. To keep things simple, we offer a flat rate for all deliveries.

  • Shipping Rate: $11.00 Flat Rate (Australia-wide)

  • Delivery Options: Home Delivery or Parcel Locker Pickup

  • Estimated Delivery Time: 2–6 business days (Standard Shipping)

2. Heat Sensitivity & Product Care

Our formulas are with natural ingredients and handcrafted without synthetic stabilizers or hardeners. This makes our blends beautifully creamy, but also sensitive to the Australian climate.

  • Safe Transit: During periods of extreme heat, we may slightly adjust our dispatch dates to ensure your fresh batch isn't held in a sorting facility over a weekend.

  • Prompt Retrieval: To maintain the intended consistency of your lip care, we recommend retrieving your package promptly upon delivery.

  • Disclaimer: Chulip is not responsible for products that experience consistency changes or softening due to extended exposure in high-heat environments (such as mailboxes or porches). If your product arrives soft, simply place it in a cool, dry place to firm up before use.

3. Tracking & Delivery

You will receive a tracking number via email or SMS as soon as your order is dispatched. Once the package is transferred to the carrier (Australia Post), the title and risk of loss pass to you.

4. Incorrect Addresses

Please double-check your shipping address. Please contact us immediately at order@chulipcare.com if you notice an error.If a package is returned to us due to an incorrect address, a re-shipping fee will be required to send it out again.