Privacy Policy

Analytics

This website collects personal information to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

  • These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

  • These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Customer Data & Order Fulfillment

When you make a purchase or create a customer account on this website, we collect personal information from you to fulfill the order and improve our service. We may collect information such as your:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Details relating to your purchase

We share this information with Squarespace, our online store hosting provider, so that they can provide website and shipping services to us. We also share your shipping details with Australia Post to deliver your order. You can read their privacy policy at the Australia Post Privacy Statement.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Payments

We use Squarespace Payments as our primary payment solution. Squarespace Payments is a fully integrated, native solution provided by Squarespace. It utilizes the following third-party service providers who will also receive your personal information and process it in accordance with their privacy policies:

Communications

  • Abandoned Cart Emails: You’ll receive an automated email within 24 hours after you abandon your shopping cart if you have entered your email address at checkout and left without completing your purchase. You can unsubscribe at the bottom of these emails.

  • Marketing Emails: We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We provide your contact information to Squarespace, our email marketing provider, for this purpose.

  • Order & Account Emails: We will email you with messages about your order or account activity (e.g., order confirmation, shipping updates). It is not possible to unsubscribe from these essential service messages.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including information about your browser, network, or device, and your IP address.

Your Data Rights

How long we keep your data: We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and account data are typically retained for 7 years in line with Australian tax record-keeping requirements. Analytics data collected by Squarespace is subject to Squarespace's own retention policy.

Accessing and correcting your information: You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date.

Requesting deletion: You may request that we delete your personal data at any time by contacting us at hello@chulipcare.com. We will action your request within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.

Making a complaint: If you believe we have mishandled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at hello@chulipcare.com.