Your Questions, Answered
— Shipping
-
Usually within 1–3 business days after production. We ship as soon as your order is ready!
-
Yes, free shipping on orders of $50 or more. ˚˖𓍢🌷𐙚⋆˚
-
Not currently.
-
No, you cannot change it yourself after checkout.
-
You'll receive an SMS with a unique access code
Go to your chosen Parcel Locker location anytime, 24/7
Enter the access code on the locker screen
Your parcel will be released
Collect and enjoy!
-
Your parcel will be automatically transferred to the nearest Australia Post facility and held for 10 business days. You'll receive an SMS with the new location and collection details.
-
Please contact us immediately at order@chulipcare.com if you notice an error. We'll do our best to correct it before dispatch.
— General
-
We use high-quality natural ingredients, carefully sourced for purity and performance.
-
Currently, they’re not vegan.
-
Chulip formulates with gentleness in mind; however, we recommend checking each product page and patch testing, as every person's lips are different.
-
Every product is proudly handcrafted in Sydney, Australia.
-
For the freshest experience, we recommend using your Chulip products within 6 months. Keep them happy in a cool, dry spot away from direct sunlight — each product comes with a care card showing its best-before date.
-
Keep them cool (below 25°C), away from direct sunlight, and always sealed to keep the formula potent.
-
Totally normal! The small air gap at the top is intentional — filling it all the way to the top would affect how the wand applies and how the product performs. You're getting every bit of your standard measure; it just needs a little breathing room.
One tip: if you ever feel the wand being pushed up as you twist to open, just twist it back down gently after use. This is just the air in the tube doing its thing — it doesn't affect the gloss itself.
Do you need more help?